FRBOS Customer User Guide

1. 1Open the customer sign-in page and choose Create account.
2. 2Enter your full name, email address and a strong password.
3. 3Open the verification email from FredericRepair IT Services and select the confirmation link.
4. 4Sign in — you land on your customer portal.

• Home — current repairs and anything waiting on you.
• Repairs — full history with status, photos and documents.
• Devices — the equipment we service for you.
• Requests — start a new service request.
• Health — a simple score for the technology you own.
• Assistant — bilingual help, available any time.

Select the language button in the header. Your choice is saved to your account, so emails, documents and the app all follow it on every device.

1. 1Go to Requests and select New request.
2. 2Choose the service category and the device, if it is already listed.
3. 3Describe the problem in your own words; add photos if it helps.
4. 4Submit. You receive a confirmation email with your reference number.

Open Repairs to see the current stage of each job: received, diagnosing, awaiting approval, in repair, ready for pickup or completed. Status changes also arrive by email in your language.

1. 1Open the repair marked Awaiting approval.
2. 2Review the parts, labour and taxes shown on the quote.
3. 3Select Approve to authorize the work, or Decline and tell us why.

Completed repairs include a downloadable PDF invoice with applicable Canadian taxes, plus a warranty certificate when the work is covered.

• Use a long, unique password that you do not reuse elsewhere.
• Turn on two-factor authentication with an authenticator app — it is optional for customers but strongly recommended.
• Sign out on shared or public computers.
• You are signed out automatically after 20 minutes of inactivity, with a warning first.

• Cannot sign in: use Forgot password, then check your inbox and junk folder.
• Account temporarily locked: too many failed attempts locks sign-in for 15 minutes. Wait, then try again.
• A repair is missing: it may have been created with a different email. Contact support with your reference number.
• Page looks out of date: refresh the page, or close and reopen the installed app.

Is FRBOS free for customers?

Yes. The customer portal is included with any service from FredericRepair IT Services.

Can I install FRBOS on my phone?

Yes. Open app.fredericrepair.ca in your browser and choose Add to Home Screen or Install.

Who can see my repair photos?

Only you and the FredericRepair staff assigned to your job.

How do I change my language?

Use the language button in the header; the choice follows your account.